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Domino's Turnaround: From Bad Pizza to Billion Dollar Comeback

You've probably got a dashboard somewhere that says things are fine. Few problems reported, most metrics green. Here's an uncomfortable thought: that might not mean you have few problems. It might mean you have a team that learned not to report them. That's the real lesson buried inside one of the most famous business turnarounds of the last twenty years—and it's not the one that gets taught. In December 2009, Domino's did something almost no company ever does. They bought national TV time to...

You know the type. They announce a bold new priority in the all-hands meeting with zero warning. Two weeks later, it's a completely different priority. They run on urgency, change, and a little chaos — sometimes a lot of it. When you were an individual contributor, that kind of leader was mostly a problem for happy hour. Once you became a manager, their chaos became your job. You're now the buffer between the noise at the top and the people counting on you to help them do good work — whether...

Most advice on managing teams assumes everyone works for you full-time, in the same building, on the same schedule. That assumption hasn't been true for years. Your team probably includes a freelance designer juggling two other clients, a fractional product manager who vanishes after Monday's standup, or a part-time engineer with more experience than half your full-time staff. Leading a team like this isn't just "regular management, but smaller." The rules actually change. Here's the core...

When a project drags to the very last minute—again—it's tempting to assume your team just doesn't care enough to start early. But that instinct is almost always wrong, and acting on it tends to make things worse. Procrastination isn't really about laziness. The research points somewhere more useful: it's about stress. When a task feels important, ambiguous, or high-stakes, our brains generate a negative emotional response—and because we're wired to avoid negative emotions, we avoid the task...

There's a moment most people recognize but rarely talk about out loud. The weekend stops feeling restful around 2 p.m. on Sunday. Work feels like something you're enduring rather than something you're doing. You're showing up, technically doing your job — but something's off, and you know it. The natural response is to wonder: Is it time for a career change? Maybe. But before you update your resume, there's a more important question to answer first — and most people skip it entirely. The...

You probably can't point to a single moment when things changed. There was no formal warning, no difficult conversation, no clear line in the sand. But something is different. The work that used to come your way isn't. The meetings you used to be in are happening without you. The feedback has gotten sharper, and more frequent, and harder to brush off. That feeling has a name. It's called quiet firing or being managed out — and it's more common than most people realize. Being managed out is...

Most leaders are making the same mistake with AI. They're treating it like a tech rollout when it's actually a transformation waiting to happen. It's an easy mistake to make. AI looks like technology. So leaders hand it to the CIO, buy everyone a license, maybe send out a training video, and then measure success by how many people logged in this month. The result? A workforce that uses AI to find files, summarize Zoom calls, or look up generic facts—and then proudly reports "high adoption...

You probably know someone who's always a few minutes late to meetings. Not because they're disorganized — because they were fixing one more thing before they walked in the door. One more slide adjustment. One more read-through of the doc. One more check of the brief. Everyone around them can see it clearly: the extra time isn't improving the work. It's just delaying it. If that description landed a little uncomfortably, it's worth considering whether perfectionism is quietly costing you more...

Most professionals I talk to want the same things: more autonomy, better projects, a seat at the table when the important decisions get made. And most of them know, at least instinctively, that doing great work is necessary — but not sufficient. What actually moves the needle is reputation. Not status. Not politics. Reputation — the story your colleagues, peers, and leaders are telling about you when you're not in the room. Research on organizational reputation narrows it down to two factors:...

When something goes wrong at work, most leaders immediately start thinking about themselves. How do I protect my credibility here? If I'm too open about this, will people lose confidence in me? If I take too much blame, will it follow me? It's an understandable instinct. But it's exactly backwards — and the research makes that pretty clear. Amy Edmondson's early work on psychological safety produced a finding that confused even her research team at first: the highest-rated leaders among...